Customer Relationship Management
can handle any of your Customer Relationship Management (CRM)
needs including 24-hour call centers, as well as voice, e-mail, and
knowledge-base support, at unbeatable prices.
CRM Services offered include:
Call Center Support- Our Call centers combine the use of highly effective and empowered company representatives with a service framework that relies heavily on state-of-the-art communications (VoIP) and information technologies. Our call centre are telephone based shared service centre for specific customer activities and are used for number of customer related functions like marketing, selling, information dispensing, advice, technical support etc. Thus, our call centre is a service centre which has adequate telecom facilities, trained consultants, access to wide database, Internet and other on-line information support infrastructure to provide information and support to customers. It operates to provide round the clock and year round service i.e.24 x 365 service.
What does a Call Centre do for you?
- Email management. Rapid human response to customer queries and complaints,
including skill-based routing, data capture, data mining and reporting
- Live web-chat and collaboration in real time. Includes co-browsing, web page
pushing, collaborative form-filing and browser synchronization. Highly effective
e-commerce facilitator for customer support, acquisition and retention.
- Telephone support services, fully integrated with Internet support. This
provides a consistent customer experience across all available contact channels,
enabling closer management and measurement capabilities for our clients.
On-line Technical Support
- On-line technical support and monitoring provided by engineers/ technicians
from premier Indian universities, polytechnics and software/ hardware training
institutes. Technical help desk outsourcing enables companies to focus on their
core business and utilize their available skill sets more efficiently
Data Analysis - Data mining, analysis and reporting by qualified experts in Finance, Statistics and Business Administration from renowned Indian management institutes. Analysts prepare in-depth client reports, highlighting key points and areas of concern from data captured by CRM software applications.
Industries we provide
services & solutions
Potential Customer industries for our call centers are essentially those industries which require customer interface and transactions success is based entirely on information availability. These industries include: