Greenledge Pricing

Pricing structures

Per unit time variables (per seat, per hour):  the most common pricing method followed in the sector – CRM software licenses are also passed on – minimum amount of business is guaranteed in these contracts, after which the per unit variable calculation is applied.

Voice based customer care, tele-marketing typically ranges from $10-20/hour.

Web-based e-mail, chat, knowledge-based support from $5-10/hour.

Gain share:  compensation is based on actual success (demonstrable through preset parameters); which could be actual savings by moving the process to the vendor or sales leads generated through a telemarketing campaign (or actual sales). 

Incident or activity based:  this again works with certain minimum amount agreed to, and additional payment is made depending on the actual volume of transactions or actual incidents.

Technical support : Technical support requiring specialized skills and other specialized areas like genomics research etc, are priced at higher rates, depending on the service provided.  These activities are usually billed on a per hour basis and rates – in some cases as high as US$20-40 per hour.  These efforts require skill sets and training, and are typically difficult to scale to very large numbers.